Livraison

Delivery

Transport prices France Europe Collissimo | Chronopost ..... see the prices on each product by clicking on delivery.

Maximum number of bottles for individuals per country


 Argentina 24 bottles
 Canada 24 bottles - Ontario and Quebec
 Chili 24 bottles
 United States State restriction
 Hong Kong 24 bottles
 Japan 6 bottles
 Mexico 6 bottles
 New Zealand 12 bottles
 Switzerland 12 bottles
 Venezuela 6 bottles
 Europe 12 bottles maximum

 

CONDITIONING


Finally for safety reasons, some bottles are shipped in specific packaging. In fact, thanks to suitable packaging, the bottles travel more safely, in order to avoid breakage and disappearance during transport. This is why the bottles are removed from their original packaging. (Anti-shock and thermal protection thanks to the wedging which protects your bottles from shocks and temperature differences). However, if you wish to recover the original cases, we will send you the wooden case for transport costs at your expense. For it ; contact us by email However, we reserve the right to choose another delivery method, collissimo Chronopost ...... in order to best route your packages

Delivery time
The company guarantees that deliveries will be made under the conditions guaranteed by service providers (except in cases of force majeure within the meaning of case law), and indicated on the site www.la-cave-cellar.com or during the ordering process. Also exceeding delivery times can not give rise to damages. Please inform the company by contacting customer service or by sending an email to the address Contact- The delivery times generally applicable are 3 working days in France Excluding Weekends and holidays, calculated according to recording of payment for the order. - Your bottles are packed in perfectly adapted packaging and guaranteed in value against the risks relating to transport before being shipped to the address of your choice. The costs of reshipment due to the return of the dispatched goods which could not be consigned following the absence of the customer to the address specified in the order will be charged to said customer increased by possible storage costs.


Receipt of goods :

It is essential that the person receiving the order checks the contents of the shipment before signing the carrier's slip. Any anomaly (missing, breakage, deterioration) must be clearly specified on the slip with the name and quantities of missing or broken wines and be reported to the carrier by LR within 3 days of receipt. As soon as we become aware of the dispute by fax, post, or e-mail (within a week at the latest), we will play the insurance and reimburse you by following, or replace the wines. Our responsibility ends as soon as the carrier has taken charge of the package, which will then be under the carrier's total responsibility. In no way can we be held responsible for any failures (breakage, deterioration, disappearance or theft) that may arise during delivery. (CARRIER) As of the assumption of responsibility by our carrier you are delivered to your home in 72 hours (working days for shipments in the European Community, subject to the deadlines for filing and except in cases of force majeure.) In case of 'absence or impossibility of delivery of your package (no guard, ...), your delivery person files a delivery notice mentioning the date and address of the office where you can collect your package upon presentation of a document or fix a new passage


Incomplete or non-compliant delivery (due to the carrier)
The package may be damaged wherever its contents have been partially or completely stolen. If you find such an error, please mention it on the carrier's voucher and refuse the product by sending it back to us accompanied by a report 170 known as "spoliation report". In the event that you become aware of this error after the carrier's departure, please report it to us by email at: CONTACT or by telephone within a maximum of 72 working hours following receipt of the order. your protest motivated by LRAR to the carrier, this within 3 days (not including public holidays). Incomplete or non-compliant delivery (due to the company). Despite the care taken in preparing orders, it may be that a product is missing from it, or that an error has occurred during preparation. If you notice such an error, please report it to us as soon as possible and if possible within 72 working hours of receiving the order.